FAQ
Questions Families Ask
Frequently Asked Questions
Everything about the devices, the monitoring center, and what you actually pay. If your question is not here, call us and a specialist will answer honestly.
Getting Started
Do I need a landline or smartphone?
No. Every device has a built-in 4G LTE SIM and connects on its own. No landline, no Wi-Fi, no smartphone, and nothing extra to buy or set up.
How long does setup take?
None at all. Your device arrives fully charged and already activated. Take it out of the box and wear it.
How fast does help arrive?
Our AI-assisted platform answers the instant your alert reaches the monitoring center, typically connecting you with a trained operator in under 30 seconds, every hour of every day.
What if it is pressed by accident?
Just tell the operator it was a false alarm. There is no charge and no problem. In fact, we encourage you to press your button once a month to check your device is working properly. Simply let the operator know it is a test.
The Devices
Are the devices water-resistant?
Yes. Our wearables are IP67 water-resistant and designed to be worn in the shower and bath, exactly where many falls happen.
Do they have automatic fall detection?
Yes, and it is included as standard on every plan at no extra cost. If a fall is detected our monitoring center is alerted automatically, even if you cannot press the button. A simple cancel feature handles false alarms.
Where do the devices work?
On their built-in 4G LTE connection with nationwide coverage. No landline, WiFi or smartphone is needed.
Which device should I choose?
It depends on your routine. Life Alarm Plus suits an active life with GPS, Life Alarm S offers a 45-day battery, and Life Alarm Watch looks like an everyday watch. A specialist can help you decide on a free call.
Pricing & Plans
What does it cost?
A one-time $99 activation includes the device, plus monthly monitoring from $34.95. There is no long-term contract, and longer pre-paid terms save up to 25%.
Is there a contract?
No. You can cancel anytime, and every plan is backed by a 30-day risk-free trial with a full refund if it is not right for you.
Can my spouse be covered too?
Yes. Add Spouse / 2nd User Monitoring for $9.95 a month and a second wearer shares the same plan and the same 24/7 protection.
Do I pay online?
No payment is taken online. You enter your details, a US-based specialist calls you to confirm everything, and nothing is charged until you say yes.
Monitoring & Family
Who answers when I press?
A trained, US-based operator at our UL-Listed, TMA Five Diamond monitoring center. They speak with you through the two-way speaker and stay on the line.
Can my family be notified?
Yes. You choose your emergency contacts and the order we call them, and everyone you select is informed automatically after any alert.
What if I cannot speak after a fall?
Our operators see your profile and location the moment the alert arrives. If you cannot respond, we escalate straight to your contacts or emergency services.
Not Sure Which Is Right?
Speak with a US-based senior safety specialist. No pressure, no obligation, just honest advice and a 30-day risk-free trial.
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